Multiple agencies including the San Francisco Fire Department, Texas’ Fort Worth police, Chicago’s Office of Emergency Management and Communications, Virginia’s Prince William County Police Department, and North Carolina’s Charlotte-Mecklenburg Police Department stressed that their 911 call centers were operational. Wireless service to all affected AT&T customers was restored by about 3 p.m., according to a statement from the company.Īgencies across the country urged for calm amid AT&T's outage, some acknowledging that customers were briefly unable to contact 911. The Federal Communications Commission is actively investigating the incident with The Federal Bureau of Investigation and Department of Homeland Security lending a hand. Prepaid wireless service provider Cricket Wireless, which is owned by AT&T and uses its networks, also experienced outages Thursday morning, with more than 13,500 customers reporting outages around 8 a.m. In the next hour, the number again climbed to 71,000.Ĭustomers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier. The number dipped before spiking again to more than 50,000 outages around 7 a.m. ET, more than 32,000 AT&T customers had reported outages. Wireless service was restored by afternoon, and the company said that after an initial review of the day, it believes the outage “was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.”īy 4 a.m.
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The nationwide AT&T outage that affected tens of thousands of customers Thursday has been resolved.